At 3 Counties Mortgages, we are committed to offering our customers the highest possible standards of service. We aim to treat you fairly in all aspects of our dealings with you.

We will endeavour to:

•Provide you with clear information about the products and service we offer, including fees and charges.


•Ascertain your individual needs, preferences and circumstances before recommending a mortgage to you.


•We will only recommend a mortgage that we consider you can afford and find suitable from our available options.


•We will not recommend a mortgage if we can't find one we consider suitable.


•Give you access to a formal complaints procedure should you become unhappy with our service.
In return, to help us give you the most appropriate and suitable advice, we will ask you to:

•Tell us as much as possible about your income and outgoings so that we can assess how much you can afford.


•Let us know about any changes that might affect your ability to repay your mortgage.


•Let us know if there is anything that you do not understand.

A FEE MAY BE CHARGED FOR MORTGAGE ADVICE, THE EXACT AMOUNT WILL DEPEND ON YOUR INDIVIDUAL CIRCUMSTANCES AND WILL BE CONFIRMED AT THE TIME OF YOUR INITIAL ENQUIRY. TYPICALLY A FEE OF £95 IS STANDARD, HOWEVER A FEE OF UP TO 1% OF THE MORTGAGE AMOUNT MAY BE CHARGED. 3 COUNTIES MORTGAGES IS DIRECTLY AUTHORISED AND REGULATED BY THE FINANCIAL SERVICES AUTHORITY. THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBTS SECURED ON IT.